Nicole Ponzio

Nicole Ponzio joins the firm as a Senior Manager and will lead Revel’s Experience Design Community by strengthening its offerings in creative strategy, customer experience, business process and product design disciplines. She is a senior innovation leader who combines design, business, technical expertise and agile development experience to create new strategies and transformative business opportunities.

Prior to Revel, Ponzio most recently led customer experience innovation at Nordstrom and held senior product design roles at Target. At Nordstrom, her mandate included solving unmet customer needs for both the Nordstrom and Nordstrom Rack businesses, as well as working with the company’s Customer Experience Center to research, design and test new ideas and technologies. At Target, she defined and drove disruptive innovation efforts at the convergence of business strategy, customer experience, emerging technologies and data. She holds a Master of Science degree in Product Design and Development, a joint program from the Kellogg School of Management and McCormick School of Engineering at Northwestern University, and a Bachelor of Business Administration degree from Loyola University of Chicago.

“In my corporate roles, I’ve spoken with nearly every major consulting and innovation firm in the world, and I haven’t yet experienced one that approaches digital transformation the human-centered way Revel does,” said Ponzio. “As I saw the firm’s Community Model grow into a true end-to-end offering for its clients, I knew I had to be a part of it.”