Walk-In Clinic Chain Zoom+Care Launches Virtual Health Care Service in Washington Ahead of Schedule

The new online health care service also will offer free coronavirus-risk assessments for patients in Washington and Oregon

March 17, 2020By Bill Conroy


Urgent-care center operator Zoom+Care has expanded its telehealth care service ChatCare to the greater Seattle market ahead of schedule in response to the coronavirus (COVID-19) crisis in Washington.

The ChatCare service, previously only available through Zoom+Cares Oregon clinics, offers online diagnosis, treatment and prescription-medication service for a range of common conditions, such as colds and allergies, and also allows patients to upload photos to help health care providers better assess their condition. The service also will offer Washington and Oregon patients, where Zoom+Care operates its walk-in medical clinics, a free COVID-19 risk assessment via ChatCare.

“We’re excited to bring this service to Washingtonians at a crucial time like this,” says Erik Vanderlip, ZOOM+Cares Chief Medical Officer. Virtual care is essential in limiting exposure to COVID-19 for both patients and providers. That’s why Zoom has devoted our resources to bringing ChatCare to Washington ahead of schedule.

ChatCare, previously slated to be rolled out in Washington later this spring, is now available at Zoom+Care clinics in the state seven days a week from 7 a.m. to 10 p.m. Zoom+Care serves some 200,000 people annually at more than 45 clinics in Oregon and Washington most located in the Seattle area.

Now our patients [in Washington] can access high-quality medical guidance from a Zoom provider in the comfort of their home, without risking exposing themselvesor others to COVID-19, Vanderlip says.