A decade of retirement has only affirmed Howard Behar’s commitment to his business ideals. The former president of Starbucks now travels the world evangelizing the ways leaders need to lead.
“I need to fill my soul every day,” Behar muses, “so that’s what I work on.”
His 50-year career is, of course, most notable for the 21 he spent helping lead the coffee company to grow from 28 stores to more than 15,000 on five continents. Behar laid much of the groundwork for Starbucks to become the global, $85 billion empire it is today.
But Behar is equally regarded for the people-focused style he brought to the enterprise, one that sees growers as partners, employees as stakeholders and customers as friends.
As servant leaders, he explains, “We’re here to serve our people in their journeys and achieve what they want in life.” In return, “They will work to achieve the goals of the organization. Don’t ask them to serve you until you serve them.”
Behar’s view of business traces back to his Seattle youth in the Northeast 45th Street grocery owned by his Bulgarian immigrant father, where neighbors bought on credit in rough times. After graduating from Roosevelt High School, Behar entered the furniture business, rising to executive posts before being recruited by Howard Schultz.
By that time, he had crafted his credo: “To live my life every day nurturing and inspiring the human spirit of myself and others.”
Behar takes pride in the socially responsible policies he helped craft at Starbucks, such as health benefits for part-time workers, which optimize profits for all.
“The hardest thing to do,” he observes, “is to create trust. It takes time and constant reinforcement.”
It’s a gospel Behar spreads in two books — It’s Not About the Coffee and The Magic Cup — and as a speaker with the Robert K. Greenleaf Center for Leadership.
In the end, he says, “It has nothing to do with business. It has everything to do with humanity.”
Behar also cofounded the Washington Business Alliance in 2010 to bring the best business methods and entrepreneurial thinking to the work of government. The alliance launched PLAN Washington in early 2014 with the goal of making Washington a top-five state in areas of economy, education, environment, governance, health and transportation by 2025.