Microsoft Sees Fruits of Civic Engagement in Tuition Reform


Just a few years ago it was tough for any local publication to get the attention of Microsoft. Narrowly focused on its corporate mission,  the software giant stood aloof from most civic concerns. The company was a little like another great software giant today that distances itself from local issues–

Yet, when the Washington legislature passed painful legislation yesterday giving state universities control over their own tuition rates, an unpopular measure that could result in sharply higher tuition, Microsoft played an important role in its outcome. And the company was there to soften the blow. Microsoft and Boeing each company offered $25 million to launch a fund for scholarships.

Microsoft, a company that had studiously avoided civic engagement in the first decades of its life, has become actively involved in the local scene. And it’s largely the consequence of Microsoft’s General Counsel, Brad Smith. Perhaps it’s because Smith enjoys public discourse. Or perhaps Smith, who led Microsoft’s defense against the U.S. Department of Justice’s antitrust suit, came to understand the importance of dialog. During the antitrust case, there was a great deal of animosity toward Microsoft in the region in spite of the fact that the company was so important to the state’s economy that the chief economist regularly adjusted the state’s economic forecast to account for Microsoft’s hiring plans.

Smith says the reason Microsoft is more engaged in the local community is simple: “With 40,000 people employed here we feel it is good to have a dialog about our state,” he says.  “There are few companies that have as high a percentage of their employment in one state. We feel the health of Washington State is important.”

Last year, as chair of the Washington Roundtable, a group of large Washington businesses, Smith led an effort to focus on reform in higher education. It makes sense to set tuition rates to match what the market can bear and then use some of that extra money to offer scholarships to help out those who can’t afford the tuition, says Smith.

At a Seattle restaurant tonight, Smith spent two hours discussing these and other issues with a group of local journalists.  Among the things Smith had to say were the following:

Microsoft’s Future:

The industry is in such a dynamic stage of its evolution...In the last two weeks you’ve seen three significant things:  The Mango upgrade to the Windows Phone, Windows 8 and the new TV initiative with the Xbox.  The pieces are coming together.  We believe software will do as much to transform TV as it did to transform the telephone.

On the legislative session:

This was one of the most challenging years for the state government, but Olympia did a good job of making difficult decisions. When we look back, this will turn out to be a watershed year in terms of setting the foundation for new growth.

On the End Last Month to 8 1/2 years of antitrust oversight:

IWe deliberatley didn't celebrate it, but it's important. It frees up 50 Department of Justice lawyers and 400 Microsoft lawyers. There are things Microsoft will have the flexibility to do like make Windows boot up faster by preventing computer vendors from adding other applications that run during boot up.  

On K-12 reform:

Last year we failed on getting tuition flexibility passed in the legislature because people were fragmented. This year we came together on a common issue. We need to build on the momentum in higher education to find a cohesive way to support K-12 reform. There is a common concern around the 32 percent drop-out rate among high schools students. This decade we will produce 300,000 drop-outs. [In terms of drop outs, Washington fell this year to 42nd place in the nation, down from an already low 35th.] Yet, it’s clear that the jobs we create require more education. Unemployment is 9.1 percent overall but it’s only 4.6 percent among those with four-year degrees. We can attract the best talent I the world, but you want some of that talent to come from here.

Why do private universities with no funding do better, in general than universities with state money? It’s because private universities get endowments. But those are mostly universities in the northeast. In the West we have few schools with endowments. How do you create a third leg of the stool for higher education?  That's what we are trying to do with the fund. I’ve made calls to other companies [to encourage them to contribute to help boost the fund to $1 billion by the end of the decade.] Currently only state residents at 65 percent of the median state income have access to state scholarships. Under the new approach, students form families with as much as 125 percent of the median income can apply for the scholarships.

Tax Reform:

Microsoft opposed proposition 1098 because the measure would have pushed up Washington state tax rates to a level where it would be difficult to compete with other states for talent.

On Workers Comp:

It’s not a Microsoft issue. We self-insure. We don’t have people who are injured typing too fast on their keyboards. But workers comp is about giving people options.

Light Rail:

“We see it as something that will get cars off the freeway. It’s something that can be used by our employees in Redmond…It’s important for Bellevue to be decisive about light rail.”


We are generally in support of the deep bore tunnel. It’s clear that we can’t assume the viaduct will survive the next earthquake. But if we lose the viaduct it would bring transportation to a much slower level and that would be a challenge to the business community. The tunnel would allow a higher volume of traffic. It also allows us to make the most of the waterfront, which is our crown jewel.

AT&T Merger with T-Mobile:

We support it because we see it as one of the better ways to expand broadband capacity.

On Microsoft $42 billion cash hoard overseas:

We can’t bring it back under current tax laws. That’s why we issued commercial paper. It was more economically rational. The Skype acquisition will be paid for with foreign money because it’s a Luxemburg company. Tax reform would allow us to bring that money back. It would make our country more competitive.




Smart Glasses Improving Workflow for HVAC Projects

Smart Glasses Improving Workflow for HVAC Projects

Wearable technology increases productivity for HVAC technicians

Sponsored by MacDonald-Miller

XOEye technologies created a smart glasses tool, built specifically for field technicians to capture real-time documentation. When MacDonald-Miller heard about the new wearable technology platform, they saw it as an opportunity to be the first mechanical contractor in the Pacific Northwest to implement these smart glasses into their services.

We interviewed MacDonald-Miller’s Chief Information Officer, Bradd Busick, to hear first-hand how this new technology will be integrated into services and how it will streamline HVAC projects.

What are the capabilities of the smart glasses? 

The smart glasses, MacLens, capture and stream high fidelity audio and visual content, enabling first-person point-of-view (POV). MacLens includes a camera, earpiece, and microphone — all built into a single headset, capturing real-time documentation of equipment, work performed, and recommendations being made. 

How does it work for technicians?

Once service techs arrive onsite, they put their MacLens glasses on to create an intro video communicating where they are, a brief diagnosis or repair identification, and a summary recap for the customer. After the site visit is complete, the tech then uploads the content to the call summary report on the customer portal, where customers can access it at their convenience.

What is the benefit for the end-user?

Building owners and property managers have to trust their maintenance provider is actually doing the work they claim. Most building owners will never see the work being done on their properties, but they will receive a list of recommendations for changes and a bill. It’s a relationship built on trust. MacLens adds a level of transparency and customer experience where we are able to show in real-time what is happening on roofs and in mechanical rooms. MacLens embeds audio and video content into each summary report, providing customers with the peace of mind that comes with unbridled transparency.

What is the vision behind this technology roll-out?

The goal is to enhance the customer connection to the services provided and also enable technicians to connect with each other. There are incredible operational efficiencies that enable mobility and collaboration through telepresence and increased accountability.

How will they affect the next wave of HVAC technicians?

Not only will MacLens increase workflow productivity, but it also offers training opportunities and safety benefits without adding any additional work to service technicians. This is a major educational advantage. Now expert journeyman can train apprentices simply by walking through their daily tasks, recording those sessions and sharing them in our learning management system — it’s the next evolution of training!

See MacLens in action here.

MacDonald-Miller Facility Solutions is a full-service, design-build, mechanical contractor in the Pacific Northwest. Learn more about MacDonald-Miller’s recent projects.