Tech Impact Awards 2013: Productivity

| FROM THE PRINT EDITION |
 
 

WINNER: Smartsheet.com

Location: Bellevue | Employees: smartsheet.com

Spreadsheets have always been about numbers, first as a way of totaling accounts and later as a means of managing innumerable tasks. This growing Bellevue company takes the humble spreadsheet to the cloud so that fast-changing information can be easily shared through this very familiar form.

Using Smartsheet.com, customers can build and maintain any kind of information they like, but with features that are especially helpful for creating and managing lists of information. With Smartsheet documents living in the cloud, they can be more effectively used collaboratively, even with multiple people using them at the same time through the web or mobile apps.

As an example, the event planners of this year’s NCAA Final Four college basketball championship used Smartsheet to coordinate tasks like transporation, equipment and security among dozens of teams.

The company’s own numbers are impressive: triple-digit growth since the product’s redesign in 2010. Today, more than 2.5 million people use Smartsheet among some 22,000 subscribing organizations in more than 100 countries.

 

SILVER: DocuSign

Location: Seattle | Employees: 350 | docusign.com

Deals thrive or die on a signature, and this pioneering firm has helped put secure electronic signatures on more than 290 million documents to close deals fast. Ten-year-old DocuSign has made a highly successful transition to the cloud, with the DocuSign Global Network integrating well with other cloud-based file services such as Box, Dropbox, Google Docs and Salesforce. With mobile apps for phones and tablets, DocuSign helps companies reduce their volume of paper documents while making them more visible and secure.

Sponsored

Smart Glasses Improving Workflow for HVAC Projects

Smart Glasses Improving Workflow for HVAC Projects

Wearable technology increases productivity for HVAC technicians
 
 

Sponsored by MacDonald-Miller

XOEye technologies created a smart glasses tool, built specifically for field technicians to capture real-time documentation. When MacDonald-Miller heard about the new wearable technology platform, they saw it as an opportunity to be the first mechanical contractor in the Pacific Northwest to implement these smart glasses into their services.

We interviewed MacDonald-Miller’s Chief Information Officer, Bradd Busick, to hear first-hand how this new technology will be integrated into services and how it will streamline HVAC projects.

What are the capabilities of the smart glasses? 

The smart glasses, MacLens, capture and stream high fidelity audio and visual content, enabling first-person point-of-view (POV). MacLens includes a camera, earpiece, and microphone — all built into a single headset, capturing real-time documentation of equipment, work performed, and recommendations being made. 

How does it work for technicians?

Once service techs arrive onsite, they put their MacLens glasses on to create an intro video communicating where they are, a brief diagnosis or repair identification, and a summary recap for the customer. After the site visit is complete, the tech then uploads the content to the call summary report on the customer portal, where customers can access it at their convenience.

What is the benefit for the end-user?

Building owners and property managers have to trust their maintenance provider is actually doing the work they claim. Most building owners will never see the work being done on their properties, but they will receive a list of recommendations for changes and a bill. It’s a relationship built on trust. MacLens adds a level of transparency and customer experience where we are able to show in real-time what is happening on roofs and in mechanical rooms. MacLens embeds audio and video content into each summary report, providing customers with the peace of mind that comes with unbridled transparency.

What is the vision behind this technology roll-out?

The goal is to enhance the customer connection to the services provided and also enable technicians to connect with each other. There are incredible operational efficiencies that enable mobility and collaboration through telepresence and increased accountability.

How will they affect the next wave of HVAC technicians?

Not only will MacLens increase workflow productivity, but it also offers training opportunities and safety benefits without adding any additional work to service technicians. This is a major educational advantage. Now expert journeyman can train apprentices simply by walking through their daily tasks, recording those sessions and sharing them in our learning management system — it’s the next evolution of training!

See MacLens in action here.

MacDonald-Miller Facility Solutions is a full-service, design-build, mechanical contractor in the Pacific Northwest. Learn more about MacDonald-Miller’s recent projects.