Tenacity
Bright Idea: Building Morale with Tenacity
Call-center workers learn to love their jobs.
Many of the 300,000 people in the United States who work at call centers are not happy campers. People are yelled at [by customers] and treated like cattle [by employers], says Ron Davis, so turnover is high. Davis is cofounder and CEO of Tenacity (gotenacity.com), a company that uses the latest in machine learning technology…