Eating Out in Seattle
Who’s Serving Who? The State of Service in Seattle
The customer may not always be right, but don't we have any rights?
There’s an American Express poll that repeats like a broken record inside my brain. It’s dated by now—a restaurant critic mentor quoted it to me a decade ago—but the gist is that the majority of people make the decision of whether to return to a restaurant based on the service. Not on the food. Not…