By the Numbers: The Growth of Amazons Seasonal Hiring

The e-commerce giant more than doubled the number of employees it hires for the holiday season since 2012.

October 17, 2017

Dan Shafer Customer Service Center, 500 Kinetic Drive, Huntington, West Virginia. Photograph taken 11 November 2013.

In less than a decade, the number of temporary employees in the U.S. that Amazon hires each holiday season has grown from zero to more than 120,000, according to company records.

Last week, the Seattle-based mega-corporation announced that during this coming holiday season, it would match its 2016 total of 120,000 seasonal employees, while expanding that hiring geographically from 27 to 33 U.S. states.

Amazon remains among the largest seasonal employers in the nation. Minneapolis-based Target is hiring 40 percent more seasonal workers in 2017, bringing its total to 100,000. Other companies hiring big for the holiday season include Atlanta-based UPS, which is hiring 95,000, and Cincinnati, Ohio-based Macys, which is hiring 80,000 seasonal employees.

Between 2012 and 2015, Amazons holiday hires doubled from 50,000 to 100,000 employees. This will the first year in the better part of a decade where the number of seasonal hires did not increase sharply from the year before. One possible reason that seasonal hires have levelled off may be the rapid increase in the use of robots at Amazon’s fulfillment centers. Amazon curently employes 80,000 robots at its fulfillment centers, Jeff Wilke, CEO, Worldwide Consumer said at the GeekWire Summit last week.

Another possible reason the company hasn’t had to boost its seasonal hiring this year may be that it is converting more and more temporary hires to full-time employees through programs like Career Choice (launched in 2012) that now pre-pays 95 percent of the cost of tuition for courses related to in-demand fields.

Heres a quick look at the growth of Amazons holiday hiring:

2017: 120,000

2016: 120,000

2015: 100,000

2014: 80,000

2013: 70,000

2012: 50,000

Amazons first holiday hiring push actually happened in its home state of Washington. In August 2008, the company issued a press release announcing a hiring event for the holiday season in Kennewick, Washington, where it would hire 250 full- and part-time seasonal customer service positions.

Wilke recalled that in the early days, employees from corporate headquarters would be sent to fulfillment centers over the holiday season to help fill orders. Former employees remember spending Christmas days working in fulfillment. Wilke said he now wears a flannel shirt every day during the fourth quarter as a reminder not to get too corporate.

No mention of seasonal hiring came again until 2010 when the company hired thousands of temporary employees in Campesville, Kentucky; Lexington, Kentucky; and Las Vegas, Nevada. In 2011, again thousands of season hires were made in Kentucky, Nevada, India and Kansas.

The turning point came in 2012, as the number of fulfillment centers expanded to 40, which employed 20,000 on a permanent basis. Now, 125,000 permanent employees are working at 75 fulfillment centers, and Amazon is showing no signs of slowing down anytime soon.